“What is the NVR login?”
Passwords, cloud bindings and ISP details scattered across phones. The technician reaches the site, but the information does not.
In development · Piloting with our own field teamYour business shouldn't depend on
Your business shouldn't depend on
one technician's memory.
Smartiva FieldOps captures every customer site — devices, credentials, installation details and service history — and guides your technicians on every visit.
WHY SMARTIVA EXISTS
WhatsApp. Paper notebooks.
And memory.
For CCTV service businesses, the hardest part often starts after installation. These are the daily problems that shaped Smartiva.
“When did the AMC expire?”
No central tracking means missed follow-ups, lapsed maintenance contracts and lost recurring business.
“Cable, PoE or power?”
A camera is down. Without site context or monitoring, the team starts every diagnosis from scratch.
“What happened last time?”
Previous visits, replaced parts and customer conversations disappear when service history lives only in someone's memory.
When a technician leaves, the site knowledge leaves with them.
HOW IT WORKS / THE PLANNED FIELDOPS WORKFLOW
Capture. Remember. Guide.
Make every job count.
Technicians record site details, devices, photos and fixes as part of closing every job.
Give every site a memory.
Every site gets one digital profile: contacts, device list, secure credentials and full history.
Arrive ready for the visit.
Before each visit, the technician sees the site brief, past issues and step-by-step checklists.
These workflows are being developed. Guided troubleshooting checklists are planned in the next stage.
PHASE 1 / FEATURES IN DEVELOPMENT
The essentials,
built around your sites.
Initial development scope. Availability and security implementation will be confirmed before beta use.
Digital site profile
Customer, contacts, location, device inventory, photos and network notes.
Secure credential vault
NVR/DVR and cloud logins, encrypted, access-controlled and logged.
Offline-first mobile app
Capture site details even where there is no network.
Service tickets
Assign, track and close jobs with photos and customer sign-off.
Site history
Every visit, fault and fix, available to the next technician.
Owner & admin web console
See every site and job without calling anyone.
BUILT IN THE FIELD
11+ years.
Real sites. Real lessons.
FieldOps comes from 11+ years of running a CCTV service business in Dindigul.
It is being piloted first with Smartiva's own technicians, on real customer sites.
Read our story →ROADMAP / PLANS, NOT AVAILABLE FEATURES
A practical start.
A clear direction.
Initial development scope
- Site profiles
- Credential vault
- Offline mobile app
- Ticketing
Planned next steps
- Guided troubleshooting checklists
- Knowledge search
- AI assistance built on your site history
Longer-term plans
- Recorder & camera health monitoring
- Optional IoT site monitor
- Analytics
Roadmap items are planned and may change.
FIELDOPS BETA WAITLIST
Help shape the
next field visit.
If you run a CCTV, security, networking or access-control service business, tell us how your team manages sites today.
We'll contact you when beta access opens.
Registration is an expression of interest. It does not guarantee access or a launch date. Please do not submit customer credentials or site records.
BEFORE YOU JOIN
Your questions, answered.
Is FieldOps available now?
Not yet. It is in development and being piloted with our own team. Join the waitlist for beta access.
Who is it for?
CCTV, security, networking and access-control service businesses.
Is my customers’ data safe?
Credentials are designed to be encrypted and every access logged. Security is a core design requirement; the product is still in development.
Will it work without internet?
The mobile app is being built offline-first.